Solicitation Overview

This solicitation is now closed.

Northeast Coalition of States (NCS) Electronic Benefits Transfer (EBT) Request for Proposals (RFP)
Solicitation No.


The NYS Office of Temporary and Disability Assistance (OTDA), Employment and Income Support Programs (EISP) on behalf of the Northeast Coalition of States is seeking proposals from qualified vendors to acquire Electronic Benefit Transfer (EBT) Services for the Supplemental Nutrition Assistance Program (SNAP), Women Infants and Children (WIC) and Cash programs administered by the Northeast Coalition of States (NCS).  The States of Connecticut, Commonwealth of Massachusetts, Maine, New Hampshire, New York, Rhode Island and Vermont have joined to form the NCS for procuring a cost effective regional EBT System.  The resulting contract(s) from this RFP will be for seven years with two optional one-year extensions. 

Requirements:  The NCS strongly encourages proposals from companies with experience in procurements of this type. The Contractor will be responsible for performing all the services described in the RFP.  Qualified bidders must be experienced in the development, implementation, operation and management of financial systems similar to the size and scope of the systems described in this RFP.   It is desired that an Offeror and each identified Subcontractor have performed such similar Services (or components thereof) in at least three commercial and/or government contracts.  Additional requirements and information can be found in the Request for Proposals (RFP).

All documents for this procurement are posted on the OTDA website at:

NOTE:  Procurement documents may, from time to time, be amended or addenda issued.  All amendments, clarifications and/or announcements will be posted on the web site as they become available.  It is the responsibility of the Bidder to check the website for any amendments, clarifications or updates. All applicable amendment information must be incorporated into the Bidder’s proposal. Failure to include this information in your proposal may result in the Bidder’s proposal being deemed non-responsive.

Proposals from responsible bidders are due by 5/13/2021.    The calendar of events is detailed in the RFP and updated Amendments and Announcements on OTDA website.

Please note: OTDA is committed to achieving its goal of increasing opportunities for New York State Certified Minority and Women Business Enterprises (M/WBE). OTDA has established a goal of at least 30% M/WBE participation for this solicitation through the general and/or subcontractors.  Any company that feels it may meet the State’s requirements for M/WBE certification and has not already done so is encouraged to visit the NYS Empire State Development website at for more information.

This procurement is subject to, and shall be conducted in accordance with OTDA's Restricted Periods Procedures. Information on a "Restricted Period" during which certain types of communications may only be made to an OTDA "Designated Agency Contact" along with additional information on the procurement lobbying requirements are available at The OGS Advisory Council on Procurement Lobbying (ACPL) website located at:

Questions regarding this procurement opportunity must be received by OTDA by 5 PM ET on 10/22/2020.  The comprehensive list of questions and responses will be posted to the OTDA website, on or about March 17, 2021, see Amendment 4 on OTDA website.   This listing will not include the identities of the vendors submitting the questions; those vendors will remain anonymous to the extent allowed by law.  The 2nd Round of Q&A's and Amendment 5 have been posted on OTDA website on April 27, 2021.  Amendment 5 has been updated April 28, 2021 and is posted on OTDA website.

All Proposals must be clearly labeled, sealed, and submitted by U.S. Mail, by courier/delivery service (e.g., FedEx, UPS, etc.), or by hand to:

Office of Temporary Disability Assistance

Electronic Benefit Transfer (Procurement EBT RFP #2020-01)

Attention: Bureau of Contract Management

12th Floor Section D

40 North Pearl Street

Albany, NY 12243

Procurement Type
Full and Open Competition
Solicitation Type
Request for Proposal (RFP)
Release Date
Thursday, September 3, 2020
Close Date
Thursday, May 13, 2021
Projected Award Date
Monday, August 23, 2021
Point of Contact (POC)
Ann Fisher
Contract Management Specialist 2
NYS Office of Temporary & Disability Assistance
Bureau of Contract Management
40 North Pearl Street
12th Floor, Section D
Albany, NY 12243
United States


The Bid Proposal Due for this Solicitation has been changed to 5/13/2021.  The Q&A's were posted to OTDA website on 3/19/2021.  There will be a 2nd round of Questions (with restrictions) which are due March 31, 2021 by 5 p.m. EST.  See OTDA website for Amendment 4  and all updates. 

April 27, 2021: The 2nd Round of Q&A's and Amendment 5 are posted on OTDA website